Return policy

RETURN AND EXCHANGE

As of receipt of the products, the customer has a withdrawal period of fourteen (14) days (the postmark is proof) to return the products delivered. To exercise his right of withdrawal, the customer must notify his written request to withdraw from this contract by means of a declaration which he must send by post to : Margot&Tita, 2 place de la Bourse, 33300 BORDEAUX or by e-mail to serviceclients@margot-tita.com. Any request for return received by the seller after this deadline will be refused. The cost of return is entirely at the expense of the customer.

Items cannot be exchanged, you will need to return the item(s) for a refund, and then place a new order.

All refunds will be made automatically to the payment method used to place the order and will take 10 working days, depending on your banking institution or card issuer.

RETURN PROCEDURE

The return of products is the responsibility of the customer. The exercise of the customer’s right of retraction will only be accepted by the seller for products in perfect condition for resale. Products returned unsealed, soiled, spoiled, broken or damaged by the customer will be refused. The products must imperatively be returned to Margot&Tita in a perfect state of resale, in their original packaging and condition, and duly sealed.

The return address is:

Margot & Tita SAS
2-8 Place de la Bourse
33300 BORDEAUX
FRANCE

We advise you to choose a mode of transport with tracking number. Without a tracking number, we will not accept any claims.