Privacy Policy

Last update: June 8th 2022

Who we are

Margot & Tita is responsible for the personal data you provide us with. The terms “Margot & Tita”, “we”, “us” or “our” that we use refer to the company Margot & Tita. In accordance with the applicable regulations on the protection of personal data, Margot & Tita is the “data controller”.

MARGOT & TITA SAS

2 place de la Bourse

La Coursive 

33300 BORDEAUX – FRANCE

Founder, CEO : Julie Schoell

Margot-tita.com

What is a personal data?

Personal data” is any information that identifies you directly (e.g., your name) or indirectly (e.g., through pseudonymised data such as a unique identifier). This means that Personal Data includes information such as postal/email addresses, mobile phone numbers, user names, profile pictures, personal preferences and buying habits, user-generated content, financial data. Personal data may also include unique numerical identifiers such as the IP address of your computer or the MAC address of your mobile device, as well as cookies.

What personal data we collect and why we collect it?

When creating an account on our site, we ask you for several pieces of information such as your first and last name, your e-mail address, your password. We process this data for the management of your orders, or contests in which you might participate, but also to answer any questions and to be able to communicate with you.

When you place an order on our site, we ask you for several pieces of information such as your first and last name, your e-mail address, your password, your full postal address and your telephone number. We process this data in order to be able to manage the tracking of orders (this includes delivery to the address indicated), to manage the payment of your order (all information relating to payment is not collected by us but directly by the payment service providers such as Monetico and Paypal, for more information, please refer to their privacy policy), to manage any request relating to your order.
The purpose of processing this data is also to enable us to deal with your questions or requests for information electronically when you send an email to customer service.

During any visit to the website, we also collect your IP address and location data (after your consent) to enable us to understand geographically where our website visitors are located.

When you subscribe to our newsletter, we ask you for your e-mail address for the purpose of sending you commercial communications, we need your consent to be able to send it to you. For more information, please refer to Mailchimp’s privacy policy. If you wish, you can oppose this treatment at any time by unsubscribing by clicking on the link at the bottom of the newsletters.

In addition, we collect several statistics after your agreement (customer journey, data collected by the browser used) to enable us to analyse the performance and errors of our site with a view to improving it. For more information, please refer to the privacy policy of Google and Facebook.

How long do we keep your personal data?

We keep your personal data only for as long as is necessary to fulfill the purpose for which we hold the data, to meet your needs or to comply with our legal obligations.
For the purchase of products and the reception of commercial prospecting messages, we keep your personal data until you unsubscribe.

For the reception of commercial prospecting messages, it is also possible to keep the data until you ask us to delete them.
For participation in a promotional offer or request for information, we keep your personal data for the duration of the offer as well as the time necessary to process your request.
For the creation of an account, we keep your personal data until you ask us to delete it.
For cookies placed on your computer, we keep your personal data for the time necessary to achieve their purpose (such as session identification cookies).
We may retain certain personal data in order to fulfill our legal or regulatory obligations, and to enable us to exercise our rights (e.g., to bring an action before any court) or for statistical or historical purposes.

What rights you have over your data

As a user, you have several rights such as :

The right to be informed: you can obtain clear, transparent, comprehensible and accessible information on how we use your personal data and on your rights.

The right of access: this means that you can find out what we process as personal data by requesting access to it.

The right of rectification: you can ask us to modify or update your personal data if they are inaccurate or incomplete.

The right to erase/right to oblivion: you can ask us to delete your personal data.

To exercise any of these rights, you may at any time send your request to the following e-mail address serviceclients@margot-tita.com or by post to the following address MARGOT & TITA SAS 2 place de la Bourse, La Coursive, 33300 BORDEAUX – FRANCE.

How is the data processed?

The processing of personal data is carried out using manual and computerised instruments.

Who has access to your personal data?

The Margot & Tita team in charge of the site and communication.

Their service provider SARL Pixine, established in France: the teams in charge of the site and the sales team, with the aim of solving problems.

The service provider OVH, established in France, in charge of hosting the Site.

The following platforms and social networks: Google, Facebook, Twitter, Youtube, Linkedin, as long as they have access to data relating to your journey on our Site when you accept it. For more information, we recommend that you consult the section below “Type of cookies”.

Feedcast as long as they have access to data relating to your journey on our Site when you accept it.

Is the security of my data guaranteed?

We make every effort to ensure the security of your data, but there is always a risk. Indeed, there are possible risks in particular in terms of data confidentiality linked to the functioning of the Internet. It is notably up to users to put in place or ensure the existence of means to secure their personal computer network, as well as to ensure the correct configuration of the connection box connected to the Internet service provider, and other radio accesses (e.g. WIFI, 4G etc…).

Cookies

A cookie is a small text file that any website transfers to your computer via the browser you are using. It allows websites and systems providing services to recognize your browser, save and remember certain information in order to interact with you, improve and personalize your browsing experience. We use cookies to facilitate your browsing on our site to improve your consultation and to enable us to send you personalised services. Cookies do not compromise the security of the site. Some cookies may collect personal data, including information that you disclose such as your user name.

During your browsing, cookies are deposited on your terminal (computer, mobile phone, tablet), subject to the choices you have expressed and which you can modify at any time by adjusting your parameters (see the section below “Accepting or refusing cookies”).

Google Analytics

Google Analytics is a service developed by Google that allows us to generate statistics on the use of our Website. For example, it allows us to know how many visitors came to our Site in a given period, approximately in which geographical area they were, whether they were using a PC, Mac or mobile phone, and many other data. By activating this service, you agree to the Google terms of use. This service uses several cookies managed by Google.

You can configure your browser so that the cookies are saved in your device or rejected, either systematically or according to their transmitter, or to be informed when a cookie is saved in your device, so that you can accept or reject it.
However, the deletion of all cookies used may lead to the alteration or loss of certain settings or information and make navigation difficult or even impossible.
The configuration of each browser is different. It is described in the help menu of your browser, which will enable you to find out how to change your cookie preferences.

Pixel Facebook

Our website uses for conversion measurement the behavioural pixel of visitors to Facebook, Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, United States (“Facebook”). This makes it possible to track the behaviour of site visitors after they click on a Facebook advertisement on the provider’s website. The effectiveness of Facebook advertisements can thus be evaluated for statistical and market research purposes and future advertising measures can be optimised. The data collected is anonymous for us as the operator of this site, we cannot draw any conclusions about the identity of users. However, the data is stored by Facebook and processed in such a way that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook’s data use directive (https://www.facebook.com/about/privacy/). This enables Facebook to enable the display of advertisements on Facebook Pages and outside of Facebook. This use of data cannot be influenced by us as the operator of the site.
You can find more information on the protection of your privacy in the Facebook privacy policy: https://www.facebook.com/about/privacy/.

Changes to this document

This document is subject to change at any time without notice. We invite you to consult it regularly.